Delivery & Returns

Every piece of Soremi jewellery is handmade and finished to order by Ghazal in our Yorkshire studio. Here's everything you need to know about when your jewellery will arrive, delivery and returns.

Please Note: Soremi pieces are handmade to order and are ready to despatch within 2–5 working days. Some pieces take a little longer, so please check the individual product description for the most accurate making time.

During our busy periods delivery and make times may be longer, if you have any concerns please contact Ghazal.

United Kingdom

Most Soremi pieces are handmade to order and are ready to despatch within 2–5 working days. Some pieces take a little longer, so please check the individual product description for the most accurate making time.

  • Standard Delivery £3.95

    or FREE on orders over £100
    Approximately 4-6 days from despatch.

    Your order will be sent using a tracked Royal Mail service.

  • Express Delivery £4.50

    Approximately 1-2 days from despatch.

    Need it a little sooner? Choose Express Delivery at checkout.

    Please remember that delivery time is in addition to the making/despatch time shown on the product page.

Left it a little late? It happens.

Drop Ghazal an email at enquiries@soremi-jewellery.co.uk before ordering and she’ll always do her best to work with your timescale.

International Delivery

Soremi jewellery travels a little further too. We currently ship to most countries outside the EU.

Europe (non-EU): 7–10 working days £9.50
USA & Canada: 7–10 working days £15
Australia & Far East: 7–10 working days £15
Rest of the World: 7–10 working days £20

Customs & Duties

International orders may be subject to local customs charges, import duties or taxes when they arrive in the destination country. Any customs fees, duties or taxes are the responsibility of the customer and are not included in your order or delivery charge.

Shipping within the European Union is currently paused due to new packaging regulations introduced in August 2026. Hopefully this is only temporary. If you're in the EU and have your eye on something, please email enquiries@soremi-jewellery.co.uk and Ghazal can let you know whether it's possible to send your order.

Returns

Can I return my jewellery?

We really hope you love your Soremi jewellery. Every piece is carefully checked before it leaves the studio, but if something isn't right, please get in touch.

For standard, non-personalised pieces, returns can be made within 14 days. Please contact Ghazal first to check if your item can be returned. Return postage is the responsibility of the customer.

Personalised & Made-to-Order Jewellery

Because these pieces are made especially for you, personalised, bespoke and made-to-order jewellery cannot be returned unless faulty.

Please double-check all names, dates, initials and other personalisation before placing your order. Your lettering will be created exactly as requested.

Earrings

For hygiene reasons, earrings cannot be returned unless faulty.

If Something Is Faulty

If you believe there is a fault with your jewellery, please email enquiries@soremi-jewellery.co.uk and we'll get it sorted.

Every Soremi piece is handmade, so small variations are part of its character rather than faults. Natural silver tarnishing is also not considered a fault.

Ordering & Delivery FAQs

Ordering tips

We’re proud to be a small business with a lot of heart, and we want choosing your Soremi piece to be as easy as possible. You’ll find clear photographs, dimensions and details on each product page, so please take a moment to read through them before ordering. Please check dimensions of jewellery as it is hard to show the dimensions in an image sometimes.

We all know how easy it is to miss an important detail, but as a small business we’re unfortunately unable to accept returns when the information and personalisation was incorrectly provided before purchase.

And if your piece is made to order, personalised or bespoke, it really is made just for you, so it cannot be returned unless faulty.

If you’re unsure about anything before ordering, please get in touch — Ghazal is always happy to help.

Can I amend an order?

Noticed a problem with your order details or personalisation before despatch? Please contact us as soon as possible so we can see if we can amend this for you. We will not be able to change an order once it has been made.

Contact us

How long will my jewellery take to despatch?

Everything is made to order, in spite of this, we are largely super quick in the turnaround of orders. Each product page will have an approximate despatch time but please do bare in mind that they are just that, an approximate despatch. Busy times of year may mean slightly longer despatch times. If in doubt just holler!

Will my jewellery come with a warranty?

Your jewellery will come with a 12-month warranty to cover any faults with mechanisms or weaknesses. This does not cover general wear and tear or loss of the jewellery. Any problems with your jewellery? Please refrain from wearing the jewellery and contact us right away on enquiries@soremi-jewellery.co.uk

Do you send internationally?

Yes, we ship internationally! Delivery services will vary depending on the couriers available.

Head to our Delivery & Returns page to find out more.

I ordered to the wrong address, can you help?

Please check your delivery address carefully when placing your order. If you spot a mistake, email enquiries@soremi-jewellery.co.uk as soon as possible.

If your order hasn’t yet been despatched, we’ll do our best to update the address before it leaves us.

Once an order has been despatched, we can’t guarantee that the delivery address can be changed. Soremi cannot accept responsibility for an order being sent to an incorrect address where that address was provided by the customer at checkout.

That said, mistakes happen. If you realise there’s a problem after your order has been sent, please get in touch and we’ll do our best to help you track it down or work with the delivery provider where possible.

But first, it's always best to check your emails after ordering to confirm all the details are correct!

Still have a question? Drop us a message: